Volunteering on Adviceline – Recruitment Event Open Afternoon

Volunteers are vital to the running of our organisation!

We are currently recruiting for new volunteers to support our Adviceline service.

We serve the communities of Walton on Thames, Weybridge and Hersham. Clients in need of advice can contact us by email, visiting us at our offices, at our outreach venues, or calling us by telephone using our Adviceline service. Adviceline is a freephone helpline (0808 812 7087) and we’re part of the Surrey network with 10 other local Citizens Advice branches across Surrey.

Due to a continued increase in demand, we are currently recruiting volunteers to support our Adviceline service specifically. Adviceline volunteers will be based in Walton on Thames but serve the wider Surrey community taking calls from across the county.

To find out more about this volunteer role, please click here.

We are holding an open afternoon on Wednesday 5th March from 1.30pm to 3.30pm.

The event is informal, please drop in anytime for a chance to chat with members of the team.

If you are interested in becoming an Adviceline volunteer, but are unable to join this event, please register your interest and select the Adviceline option on this form.

If you would like to find out more about volunteering at Citizens Advice Elmbridge West and the other opportunities we have available – please visit our volunteering page here.

Should you have any questions about the event, please contact the team via email at enquiries@caew.org.uk

 

 

 

Debt Advice Administration Support Volunteer Needed

Due to a substantial increase in demand for debt advice at our office based in Walton on Thames, we are seeking additional volunteer administrative support to help the specialist debt advice team. Please see details about this new voluntary opportunity below.

 

Role: Debt Advice Administration Support Volunteer 

Hours: 1 to 2 days a week (flexible hours to suit you) 

Location: Walton on Thames 

Reporting to: Debt Advice Specialist 

Why volunteer at Citizens Advice Elmbridge West 

Citizens Advice Elmbridge West provides free, independent, impartial, and confidential advice to anybody in need without judgement. We support the communities of Walton on Thames, Weybridge, and Hersham in Surrey. Volunteers are the cornerstone of our operation, enabling thousands of people every year to seek help and support for a wide range of issues they are facing in life. 

Role Overview 

Debt advice is regulated by the Financial Conduct Authority. Our Debt advisers guide and empower clients as well as negotiate with creditors on their behalf on all matters including council tax arrears, rent or mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs and also look at available options for clients to maximise their income. 

As our volunteer Debt Advice Admin, you’ll be supporting a busy team of Debt Caseworkers. You will perform essential administrative tasks, manage client and third-party enquiries and assist in gathering information from clients and creditors. Full training will be given.  

 Key Responsibilities 

  • Collate information received from clients via the Debt packs. 
  • Draw up client budget plans and verify figures against bank statements. 
  • List anomalies found in bank statements for Debt specialist to discuss with the client. 
  • Send letters to creditors 

Person Specification 

  • Community Minded : An interest and commitment to Citizens Advice Elmbridge West’s mission and values and the local communities of Walton on Thames, Weybridge and Hersham we serve. 
  • Adhere to strict confidentiality agreements to protect client confidentiality. 
  • Organisational Skills: Strong organisational and planning abilities. 
  • Communication Skills: Excellent written and verbal communication skills. 
  • IT Proficiency: Comfortable using email and Microsoft 365. (We will train you in our database case management system.) 

Benefits 

  • Skill Development: Gain valuable experience in debt advice and working in a local independent charity. 
  • Training: Extensive training and development opportunities. 
  • Networking: Connect with like-minded individuals and professionals across the Elmbridge, Surrey and national charity community. 
  • Impact: Play a key role in advancing the mission of Citizens Advice Elmbridge West and making a difference in the community. 

How to Apply 

Citizens Advice Elmbridge West is an equal opportunity organisation and welcomes volunteers from all backgrounds and experiences. 

If you are interested in this role, please submit a Debt Advice Adminstration Support Volunteer application form by 6th January 2025  – email the form to enquiries@caew.org.uk – Ref Debt Advice Administration Support Volunteer Role

Please download the application form here.

For any questions or more information, please contact enquiries@caew.org.uk