paid staff

It’s been said …

“Find a job you enjoy doing, and you will never work a day in your life.”

Do you want to spend time with like-minded colleagues making a purposeful difference to your local community? If so, this could be the opportunity for you…

Citizens Advice is one of the country’s leading charities, focusing on providing advice and advocacy services across a range of areas. As part of our renewed focus on the provision of benefits advice services, our inclusive, experienced and committed team at Citizens Advice Elmbridge West invite you to consider joining us in the following opportunity:

You’ll work as part of the highly supportive and collaborative management team and lead our frontline services. You’ll be the driving force for continuously developing and improving our services, whilst supporting an incredible team of paid staff and volunteers who work with our clients through different channels, including phone, online and face-to-face.

What’s in it for you?

• As part of an inclusive, established core management team, you’ll be making a much-needed difference in the community where you live.
• The opportunity to learn new skills and gain valuable experience that will help you in other areas of your life.
• The opportunity to share your knowledge and experience with others as part of our wider advice services.
• The opportunity to develop your skills.
• 6% employer pension contribution.

What we need you to bring is your:

• Commitment to and good working knowledge and experience of providing high-quality advice services through a variety of channels.
• Ability to supervise advice sessions delivered by staff and volunteers.
• Commitment to our core values of equality and inclusion and to providing services to anyone in need of our advice and support.
• Great team-player, organisational, IT and communication skills – both oral and in writing.
• Empathy and sensitivity and your calm, respectful and caring approach.
• Desire to further develop your own skills and knowledge whilst also supporting the development of others through sharing yours.

How to Apply.

For further information please download the Job Description here.

If you think this could be the right opportunity for you, please complete the application here.

Completed applications to be sent by email to : margaret.bourne@caew.org.uk

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As an equal opportunity’s employer, Citizens Advice Elmbridge West is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

 We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Citizens Advice Elmbridge West.

For queries about the role, please contact Chief Executive Officer by email :  margaret.bourne@caew.org.uk

Closing date for Applications : 15th January 2025